From the candidate's perspective, it's a recruiter's job to make sure (s)he gets the job; from the client's perspective, it's our job to deliver a set of qualified applicants. If I had to pick one over the other, the short answer would be: I work for the client. However, just because the client is paying us to provide a service doesn't mean we don't have the candidates' best interests at heart.
Obviously, not all recruiters observe the same code of ethics and standards of disclosure--as with any profession, there are always a few bad apples, as the saying goes. But as professionals who build their careers on reputation, good customer service is instrumental to our success.
It is in our best interest to work toward brokering matches that produce the best possible outcome for all parties involved--clients AND candidates. We need you in the same way that you need us--without the cooperation and investment of top notch candidates we can't provide for our clients. If we don't deliver for our clients, we don't earn their repeat business and if we mistreat our candidates our networks stop being assets and can quickly turn into liabilities. We want you to remember us for the right reason.
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